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Customer Experience Officer


As a highly skilled and versatile personnel, I read your posting with interest. My experience aligns well with the qualifications you are seeking at your organization and I am certain I would make valuable contributions to your organization. I am adept in administrative and financial oversight, team building, and revenue generation. Moreover, while my on-the job experience has afforded me a well-rounded skill set, including first-rate analytical and problem solving abilities, I am proficient at meeting or exceeding benchmarks and delivering exceptional results. As a seasoned Project Support Personnel, I understand the importance of optimizing business processes without sacrificing personal connections with employees. I thrive on meeting project deadline and was commended by senior leadership for my ability to ensure adherence to established organizational processes while maintaining a positive and motivating corporate culture. I am energetic, highly motivated and I possess the organizational skills to help keep the department running on a tight schedule. I have the ability to adapt with each project and to make changes where needed to ensure different projects receives the attention it needs to be a success. Highlights of my achievements include: Implemented streamlined administrative procedures and processes. Accurately completed assignments and general duties which increased overall efficiency by 40%. Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly. Earned reputation for consistency and timely delivery of work under minimal supervision. I am extremely enthusiastic about your organization focus on modernization and would welcome the opportunity to contribute to your ongoing success.

Customer Service Professional


In my 5 years of experience in the customer service field, I have developed a strong foundation in understanding and addressing the diverse needs of customers. Here are some highlights of my professional journey: Turbham Limited/Freight Broker/Dispatch: In my role as Freight Broker/Dispatch and Customer care at Turbham Nigeria Limited, I was responsible for Liaison between shippers and carriers of freights. I also served as the intermediary between my company and the two parties, ensuring the safe carriage and delivery of freights. I performed Customer service tasks like handling inquiries, resolving issues, and ensuring customer satisfaction. During my tenure, I consistently received positive feedback from customers and colleagues for my professionalism, empathy, and ability to exceed expectations. [Turbham Limited(Glutality Health Care Florida USA/Customer Management Specialist: Before that, I served as a Customer Management Specialist and Intake specialist for our client Glutality Health Care, where I handled 20+ patients daily, serving as an intermediary between healthcare providers, insurance companies and the patients. I was able to listen attentively to these patients and entered their health information correctly. I also implemented new procedures to improve efficiency by developing cordial relationships with these patients, thereby, registering 7 - 10 patients daily above my daily targets of 5 patients. For this, I got an outstanding performance and was promoted to Team Lead. Guest Service Agent: In addition to my professional roles, I have also served as a Guest service agent, virtual assistant, and volunteer work with Turbo Medics as an intake specialist.
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