Customer Service Professional

In my 5 years of experience in the customer service field, I have developed a strong foundation in understanding and addressing the diverse needs of customers. Here are some highlights of my professional journey: Turbham Limited/Freight Broker/Dispatch: In my role as Freight Broker/Dispatch and Customer care at Turbham Nigeria Limited, I was responsible for Liaison between shippers and carriers of freights. I also served as the intermediary between my company and the two parties, ensuring the safe carriage and delivery of freights. I performed Customer service tasks like handling inquiries, resolving issues, and ensuring customer satisfaction. During my tenure, I consistently received positive feedback from customers and colleagues for my professionalism, empathy, and ability to exceed expectations. [Turbham Limited(Glutality Health Care Florida USA/Customer Management Specialist: Before that, I served as a Customer Management Specialist and Intake specialist for our client Glutality Health Care, where I handled 20+ patients daily, serving as an intermediary between healthcare providers, insurance companies and the patients. I was able to listen attentively to these patients and entered their health information correctly. I also implemented new procedures to improve efficiency by developing cordial relationships with these patients, thereby, registering 7 - 10 patients daily above my daily targets of 5 patients. For this, I got an outstanding performance and was promoted to Team Lead. Guest Service Agent: In addition to my professional roles, I have also served as a Guest service agent, virtual assistant, and volunteer work with Turbo Medics as an intake specialist.