It Helpdesk {Microsoft 365 Admin}
Jominnok
| Hourly: | $10 | Daily: | $50 |
| Monthly: | $1,000 | Contract: | Available |
It Helpdesk {Microsoft 365 Admin}
An IT Specialist with over 9 years experience in Global Companies{Microsoft partners, Fintech and well versed in: Microsoft 365 Support /Administration( SharePoint, OneDrive for Business, Exchange Online, Microsoft Outlook, Skype for Business, Microsoft Teams, Intune, Power Automate, and deploying Security & Compliance Policies) Window server Administration Support/Monitoring Active Directory /Certificate Authority(CA)Administration RDS Virtual Machine/Terminal Server TSHOOT. Access Management Enterprise Antivirus/Firewall and VPN access Administration Network Support/Monitoring IT Service Management (ITSM) IT Helpdesk /Desktop Support WIN OS/MAC OS Support Intune Portal and Apps Support on Mobile Phones/devices. Facility/Vendor Management. Project Management. End Users IT Training and Documentation.
Education / Certificates
B.eng (Electronic/computer Engineering) | Nnamdi Azikiwe University
2007 | 2012
Employment History
It Helpdesk | Exinity
September, 2021 - January, 2024
Provide 1st/2nd level IT Support to the employees of the organization.(IT Helpdesk) • Setting up and configuring new PCs • Microsoft 365 support/Administration. • Ensuring security and upgrades are applied and kept up to date on desktops and laptops • Troubleshooting network incidence and root cause on network downtime • Active Directory(AD), Group Policies(GPO),Teams, Network and exchange administration. • BitLocker requests and reports. • Identify Firewall blocks related to desktop applications. • Users 'mobile phone intune deployment,autopilot configuration & troubleshooting of related issues • Users' certificate management via Certificate Authority in Windows server • Perform a wide range of system administration duties on the database, application, and other servers including install, debug, maintain, upgrade, and general support. • Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure. • Monitoring of all servers, applications, and services using a combination of tools to ensure high availability. • Manage & troubleshoot database, networks, intranet & internet connectivity throughout the organization. Collect and review system data for capacity and planning purposes • Interface with vendors for procurement & maintenance of all IT infrastructures. • Assist in developing, implementing, testing maintaining server-level disaster recovery plans. • Desktop support and administration • Installation, maintenance, and running all required system backups and restore testing • Always up-to-date management of virus protection software and devices and regular audit. • Pro-active capacity planning and system upgrade. • Hardware repairs, maintenance, and upgrades. • Maintain up-to-date records of all hardware and software. • Ensuring all software/hardware licenses are up to date... • Project development support, security, and penetration testing, patching of software. • Deployment and configuration of LANs and WLANs
Microsoft 365 Support Engineer | Tek Expert
August, 2019 - April, 2021
• Tier 2 technical support for office 365 for Microsoft partners, administrators and users. • Management, monitoring, and resolution of support request through a Microsoft ticket system. • Microsoft Office 365 Deployment and Administration • Deployment of Microsoft Azure Information Protection • Microsoft SharePoint Online/OneDrive For Business,Exchange Online/Outlook,Skype for Business/Teams Deployment, support and Administration • Microsoft Office 365 Migration
Network Support Engineer | Swift Networks
August, 2014 - August, 2019
- Serves as a first point of contact for all Swift Enterprise Links users/subscribers' complaint channels or communication. - Proactively monitor links; remotes, PoPs, & backhauls, (End to End) for all Strategic account services. - Prompt communication of incident status & progress to customers & in house till resolution. - Configuration and integration of new clients Modem A/Cs into the network and billing servers. - Remote support of Fibre links (Fibre to Home-FTTH ,Fibre to Estate --FTTX, Business cluster services) and administration of Domiciled Switch and Router. - Troubleshooting issues with internet , VPN and SIP lines(VOIP) deployed via the technologies; WIMAX (Huawei,Zentel radio), LTE , Microwave(Huawei, SAF,WAV-IP,Ceragon,Cambium Radios(5.4GHz) }. - Monitor Network resource (Bandwidth , Latency) utilization ,trending and capacity planning. - Monitor resource performance, utilization and ensure availability & reliability. - Administration of Link's/sensor/Bandwidth monitoring tool (PRTG). - Investigation and communication of all service-affecting failures/maintenance in the system to the Customer, Commercial teams and follow through with NOC's Team until resolved. - Investigation of all payment escalation with Accounts/IT&Billing department and follow up with affected Customer till resolved. - Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation. - Hands-on experience in remote management/Administration of users on Linksys, Cisco, Huawei, Net gear routers and switches. - Network Fault,performance,Security,configuration and Accounting Management. - Provision of Back end/ Remote support of FSEs on projects or on-site support - Enterpise QOS / Revenue Assurances and P2P/ P2MP support Team - Generate quality leads that results in sales through new, increased and recurring revenue streams.
