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0356 technical support engineer
I have two years of experience within the office 365 environment. I have provided remote support to Microsoft customers located in North American and Asia majorly in: • Exchange online deployment and management. • Full and minimal Exchange hybrid deployment between on-premises exchange server(Exch 2010, 2013 & 2016 ) and Office 365 exchange online. • IMAP, Remote-move, and cutover migration of mailboxes. • Troubleshooting and resolving several migration errors. • Using PowerShell to manage office 365 resources. • ADFS implementation • Understanding when an escalation is needed while troubleshooting an issue. • Setting up all DNS records required to be able to successfully access office 365 resources (Exchange, Teams, Azure Active directory, and Mobile device management)) • Using Azure portal to manage certain aspects of office 365 resources. • Azure Active Directory synchronization and identity conflict resolution. • SharePoint online deployment and resolving several SharePoint Online and OneDrive • issues ranging from permission, items in list exceeding list view threshold, external access to a SharePoint site, SharePoint online document library not accessible using explorer, Sync issues with OneDrive, and many more. • Microsoft team’s deployment, resolving several issues ranging from Setting up coexistence mode between Skype for business and Microsoft teams, Team's client freezing(for end-user), Notifications not being received(for end-users), Webcam won’t work on call(for end-users) and many more. • Managing Office Web Apps, Power Apps, MS Forms, and project. I am currently working as a freelancer providing support within the office 365 environment which includes the above roles. I will be grateful if due consideration can be given to me to prove myself as O365 Administrator / Tech support in your establishment. less less
Office 365 Administrator
An Expert at Office 365 applications using the skills and experience acquired through educational and consistent practical trainings in bringing about an increase in the IT productivity of an organization, while creating and discovering exceptional ways of optimizing efficiency and productivity towards corporate advancement within and beyond designated areas of duties using IT.
Technical Support Engineer
I’m an experienced Technical Support Engineer and a reliable IT Support Specialist with years of providing support for computers hardware, software/ IT security field. I provide good customer service which is because customer satisfaction is the key to success. I support Exchange Online - Office 365 Administration - Administering Exchange Online. - Managing and migrating mailboxes to M365 -Azure AD, MFA, Conditional Access. - Hybrid Configuration Wizard MFA PowerShell. - ADConnect - PowerShell. Let me be of help!
Technical support Engineer
Technical support engineer * Implement directory synchronization with directory * Plan security and compliance roles for Microsoft 365. * plan for Windows as a Service (WaaS) Enterprise solution * Implement access for external users of Microsoft 365 * plan the appropriate Windows 10 Enterprise deployment * Configure MFA for apps or users and report MFA utilization services, federation services, and Azure endpoints * Manage Access and Authentication. * Plan identity synchronization by using Azure AD * Manage Azure AD identities and Plan Azure AD identities. method and analyze upgrade readiness for Windows 10. Configure Azure AD application proxy. requirements. * Plan for Office 365 workload deployment, Identify hybrid workloads and Create B2B accounts Plan Office 365 Workloads and Applications. * Plan for Office online. * Plan for Office 365 Pro plus apps updates. * Configure application registration in Azure AD and * Manage Microsoft 365 subscription and tenant health. * Setup Microsoft 365 tenancy and subscription. * Plan Office 365 Pro plus deployment * Configure and review reports, including BI, OMS, and * Implement Microsoft 365 security and threat Microsoft 365 reporting. Manage User Identity and Roles. * Plan for Office 365 Pro plus connectivity. management * Manage domains and configure additional domains Design and Implement Microsoft 365 Services for * Perform bulk user management. * Manage role allocations by using Azure AD. * Implement Multi-Factor Authentication (MFA) * Implement Mobile Device Management (MDM). * Manage Microsoft 365 governance and compliance * Manage authentication and Design authentication method. Connect. * Implement Azure Information Protection (AIP)
“Experienced Information Technology Support/Technician with a demonstrated history of working in the, software solutions, computer and network security industry. Skilled in Troubleshooting, Computer Networking, WordPress, Content Management Systems (CMS), Networking, and Network Administration. Strong information technology professional with a B.Tech focused in Computer and Information Sciences, General from Ladoke Akintola University of Technology. ”
Technical Support Engineer
Resolves issues of global customer base of Microsoft 365 products and services (Microsoft Teams, Exchange Online, Outlook, Sharepoint, OneDrive, billing and commerce, licensing, Azure etc.) via email, phone or remote sessions. Updates knowledge base articles with working resolution steps. Set customer expectations and keeps customers on the loop about escalated cases. Reroute misrouted support requests. Takes customer experience satisfaction survey. Update check in list to manager for trainings to aid work efficiency and better performance. Mentor level one Technical Support Engineers till they get on to level two. Ensure throughput of five support requests taken in a day and five support requests closed in a day too.
Experienced Operations Support Technician with a strong passion for technology and excellent customer service. Skilled in Computer Networking, Network Security, Information Security Management and basic computer programming as well as Web and email hosting. Strong Information Technology professional with a Bachelor of Technology degree focused in Information Technology (Communication Networks) from Nelson Mandela University.
Wordpress and FrontEnd Developer
Cloud Administrator|Azure|AWS |Developer
Ilook at Myself as a Multi-talented person with a Great Passion to be in a Challenging and Rewarding Position as an ICT Professional that will present opportunities to leverage Leading-edge Technology Resilience and Innovation in the ICT Field aligned to Strategic Business/Organization goals that provide for quick Market/Community responses. Equipped in relevant Skills in Analytical, Development, Design, and Leadership Skills. Passionate about Software Engineering, Networking, System Maintenance, Customer Support , Sales & Marketing Skills that Meet your Business/Organization/Company goals.
Network Admin and Technical Support
Results-driven IT professional with 2+ years’ experience as a Network Engineer & Technical Support Engineer adept at server database, troubleshooting, customer service, networking, system administration, security and resolving complex problems under pressure. Exhibits a dedication to meeting and exceeding clients expectations and requirements.
CUSTOMER SERVICE OFFICER
In my role as a Customer Service Officer, I have accumulated extensive professional experience over the years. This journey has been characterized by a commitment to excellence, adaptability, and a customer-centric approach. I have consistently provided top-notch support to customers, serving as the frontline of communication between the organization and its clients. My ability to empathize, actively listen, and address customer concerns has allowed me to build strong, trust-based relationships. I've resolved a myriad of issues, from technical inquiries to billing discrepancies, always ensuring customer satisfaction and retention. Adapting to evolving technologies and communication channels, I've excelled in both traditional and digital customer service environments. Whether it's handling phone calls, emails, chat support, or social media interactions, I've maintained a consistent standard of service. I've also played a pivotal role in training and mentoring new customer service representatives, sharing my knowledge and fostering a culture of excellence within the team. This not only enhances the overall performance but also contributes to employee growth and development. My dedication to continuous improvement and staying updated with industry trends has allowed me to implement innovative solutions and optimize workflows for more efficient service delivery. In summary, my professional journey as a Customer Service Officer reflects a strong commitment to customer satisfaction, team development, and a passion for delivering exceptional service.