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0356 technical support engineer


I have two years of experience within the office 365 environment. I have provided remote support to Microsoft customers located in North American and Asia majorly in: • Exchange online deployment and management. • Full and minimal Exchange hybrid deployment between on-premises exchange server(Exch 2010, 2013 & 2016 ) and Office 365 exchange online. • IMAP, Remote-move, and cutover migration of mailboxes. • Troubleshooting and resolving several migration errors. • Using PowerShell to manage office 365 resources. • ADFS implementation • Understanding when an escalation is needed while troubleshooting an issue. • Setting up all DNS records required to be able to successfully access office 365 resources (Exchange, Teams, Azure Active directory, and Mobile device management)) • Using Azure portal to manage certain aspects of office 365 resources. • Azure Active Directory synchronization and identity conflict resolution. • SharePoint online deployment and resolving several SharePoint Online and OneDrive • issues ranging from permission, items in list exceeding list view threshold, external access to a SharePoint site, SharePoint online document library not accessible using explorer, Sync issues with OneDrive, and many more. • Microsoft team’s deployment, resolving several issues ranging from Setting up coexistence mode between Skype for business and Microsoft teams, Team's client freezing(for end-user), Notifications not being received(for end-users), Webcam won’t work on call(for end-users) and many more. • Managing Office Web Apps, Power Apps, MS Forms, and project. I am currently working as a freelancer providing support within the office 365 environment which includes the above roles. I will be grateful if due consideration can be given to me to prove myself as O365 Administrator / Tech support in your establishment. less less

Technical support Engineer


Technical support engineer * Implement directory synchronization with directory * Plan security and compliance roles for Microsoft 365. * plan for Windows as a Service (WaaS) Enterprise solution * Implement access for external users of Microsoft 365 * plan the appropriate Windows 10 Enterprise deployment * Configure MFA for apps or users and report MFA utilization services, federation services, and Azure endpoints * Manage Access and Authentication. * Plan identity synchronization by using Azure AD * Manage Azure AD identities and Plan Azure AD identities. method and analyze upgrade readiness for Windows 10. Configure Azure AD application proxy. requirements. * Plan for Office 365 workload deployment, Identify hybrid workloads and Create B2B accounts Plan Office 365 Workloads and Applications. * Plan for Office online. * Plan for Office 365 Pro plus apps updates. * Configure application registration in Azure AD and * Manage Microsoft 365 subscription and tenant health. * Setup Microsoft 365 tenancy and subscription. * Plan Office 365 Pro plus deployment * Configure and review reports, including BI, OMS, and * Implement Microsoft 365 security and threat Microsoft 365 reporting. Manage User Identity and Roles. * Plan for Office 365 Pro plus connectivity. management * Manage domains and configure additional domains Design and Implement Microsoft 365 Services for * Perform bulk user management. * Manage role allocations by using Azure AD. * Implement Multi-Factor Authentication (MFA) * Implement Mobile Device Management (MDM). * Manage Microsoft 365 governance and compliance * Manage authentication and Design authentication method. Connect. * Implement Azure Information Protection (AIP)

IT Specialist


• Over 10years of planning, designing, developing or implementing IT solutions and projects • Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specialize in planning and implementation and management. • Experienced in consulting with customers and other stakeholders to gather requirements, define scopes, and set project plans. The capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management, and customer relationship development. • Computational thinker, systems analyst, communication specialist, designer, and a leader • Excellent critical thinking and analytical skills with sound decision making • Safeguarding IT Infrastructure Systems and their functions according to IT industry best practices • Good at I.T policy formulation that informs employees and approved users of their responsibilities to protect the technology and information assets of the business. Business Intelligence and Data Mining using SPSS, Weka, Orange, and PowerBI Unified Modeling Language (StarUML) for diagrams developed to help system and software development for specifying, visualizing, constructing, and documenting the artifacts of software systems Installation, configuration and administrating of ERP such as SAP Business One, Tally and Sage MySQL, MS ACCESS for RDBMS • Scripting PHP and Programming in Python • Writing quality HTML with CSS and JavaScript. • Web Host Control Panels administration, and troubleshooting. • Web Servers: PHP administration, and troubleshooting. • Microsoft SQL Server 2008/2012 (Active directory, installation, administration, and troubleshooting) • SharePoint Administration • CMS: WordPress (installation, administration) Graphical User Interface Designer • Photography Microsoft Office 2016 & 365 (Word, Excel, Access, PowerPoint, Outlook, Publisher, Ms The project, Visio, etc.) Financial Modeling in Excel Graphic & Multimedia Applications (Adobe Illustrator, Photoshop, Premiere, Macromedia Flash, Firework, Paint Shop IV, CorelDraw, Iclone 5, 4D Cinema)
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