Jane Yakubu | Oziconnect

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Responsible for handling incoming inquiries and providing assistance to customers via various channels, including phone, email, and live chat. I will address customer concerns, answer questions about products or services, process orders, and ensure customer satisfaction. Strong communication skills, attention to detail, and a positive attitude are essential for success in this role. As a Customer Service Professional, I will focus on analyzing customer interactions and feedback to identify trends, pain points, and areas for improvement. I will work cross-functionally to develop strategies and initiatives aimed at enhancing the overall customer experience. My responsibilities will include conducting surveys, implementing customer feedback programs, and advocating for customer-centric solutions within the organization.

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About the Freelancer

Efighi

Customer Service Professional

Contact Me

Digital Marketing

Virtual Assistant

Management Skills

Desktop Applications

Chat Support

Time Management

Sales

Google Sheets

General Office Skills

Proposal Writing

From

Nigeria

Member Since

Apr 11, 2024

In my 5 years of experience in the customer service field, I have developed a strong foundation in understanding and addressing the diverse needs of customers. Here are some highlights of my professional journey: Turbham Limited/Freight Broker/Dispatch: In my role as Freight Broker/Dispatch and Customer care at Turbham Nigeria Limited, I was responsible for Liaison between shippers and carriers of freights. I also served as the intermediary between my company and the two parties, ensuring the safe carriage and delivery of freights. I performed Customer service tasks like handling inquiries, resolving issues, and ensuring customer satisfaction. During my tenure, I consistently received positive feedback from customers and colleagues for my professionalism, empathy, and ability to exceed expectations. [Turbham Limited(Glutality Health Care Florida USA/Customer Management Specialist: Before that, I served as a Customer Management Specialist and Intake specialist for our client Glutality Health Care, where I handled 20+ patients daily, serving as an intermediary between healthcare providers, insurance companies and the patients. I was able to listen attentively to these patients and entered their health information correctly. I also implemented new procedures to improve efficiency by developing cordial relationships with these patients, thereby, registering 7 - 10 patients daily above my daily targets of 5 patients. For this, I got an outstanding performance and was promoted to Team Lead. Guest Service Agent: In addition to my professional roles, I have also served as a Guest service agent, virtual assistant, and volunteer work with Turbo Medics as an intake specialist.

BASIC

STANDARD

PREMIUM

Professionalism, attentive to details

10 Customer Success Hours of Work
9 Revisions

Delivery 7 days

100% Secure Payment100% Refund if not received as described

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