It Enginner

Provided support for phone and email requests in a professional and courteous manner due to my experience with a call center. Maintained detailed records of support provided in an incident management system. Provided a customer relationship management (CRM) for different departments in the organization. Installed and Configured mailing clients apps on PC and mobile devices. Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately. Strong experience in computer maintenance(compA+) and networking, router and switch configuration.