Sales And Operations Manager
Anuragsat21
| Hourly: | $30 | Daily: | $200 |
| Monthly: | $5,300 | Contract: | Available |
Sales And Operations Manager
I am a seasoned Professional with 21+yrs of experience in and as BUSINESS LEADER | RETAIL OPERATIONS | BANKING & B2B PARTNERSHIPS I DIGITAL PAYMENTS | RETAIL AUTOMATION| INTEGRATED POS SOLUTIONS I RELATIONSHIP MANAGEMENT | MERCHANT ACQUISITION I ALLIANCES
Education / Certificates
Bachelor Of Arts | Lucknow University
1995 | 1998
Completed my Graduation in Economics
Employment History
Associate Director | Verifone India Sales Pvt Ltd
January, 2020 - December, 2020
Complete Gamut of Operations for Petrol Prepaid Program(HPCL/IOCL/BPCL/ Banking Partnerships/Alliances with Acquirers Merchant Acquiring and Customer Onboarding: Merchant Acquiring and Customer Enrolment with a team size of total 379 People i.e 7 ZBM,s, 22 RSM's and 350 RBE's, Digital Payments increase from 22% to 41% Backend Operation Services: Database Management, Transaction Processing, Interface Management with program partners, MIS reporting with Technical Support Engineers of 41 people . Merchant and Customer Service:Call Centre/ Helpdesk Program Management front end/Post installation & training with a team size of 160 field executives, 24/7 Merchant Helpdesk (70seater:Call Centre) Field Services and call resolution and POS Terminal software upgradation reduced complaints by 10% Integrated POS solutions Professional: Driving revenue by providing Personalized, Meaningful customer experiences beyond just accepting Payments
Senior Vice President | Yes Bank Ltd
August, 2019 - December, 2019
Handled Entire Large and Corporate Merchant Acquiring Business with a team size of 184 CSE and 7 Regional Heads and 3 National Account Managers Servicing 3500 National Key Accounts and 90K Merchants. Handling Volume Turnover of 3000 Cr of Business Annually.
Deputy General Manager | Reliance Payment Solutions Ltd
March, 2016 - August, 2019
Handled Pan India Operations with a Team of 1000 employees. Successfully ran 10 stores across 10 Indian cities giving customers a ONE STOP SHOP EXPERIENCE with categories ranging from Apparels, FMCG/ Food/ Beverages/ Personal Care, Lifestyle, Fashion, Footwear, Electronics and Furniture from Gautier (FRANCE) Enabled Retail Automation for Managing inventory replenishment. Broke even at EBITA level within 5 months of joining in August 2009 Successfully launched, setup and rolled out Non-Food, Personal care and Lifestyle categories in all Stores Launched Two New Stores within a span of 5 months of Joining the company
Zonal Manager Operations | Future Group
September, 2001 - October, 2008
Setup and Operationalized 8 Big Stores, 2 Pantaloon Stores, 1 Central Store, 7 Food Bazaar Stores and 32 Lootmart Stores in the Country.
