Microsoft Technical Support Engineer

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To Provide technical support to commercial and enterprise clients, with a focus on Exchange Online, Identity and Access management, Security and Compliance by: Communicating with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot and resolve their needs. Applying technical knowledge relevant to the solution using technical documentation to research and identify appropriate remediation steps. Maintaining documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes. Relying-on technical guidance to identify areas requiring expertise on different modules of a solution to resolve cases. Escalating complex cases to higher-level technical support as needed. I am a Customer-centred individual who takes initiative and exceeds expectations. I have passion for solving complex technical issues, I am positive, I display active listening skills, I am adaptable, organized, creative, resourceful, curious, analytical, and a good team player.

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About the Freelancer

Iokafor

Microsoft Technical Support Engineer

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Microsoft Windows Server

Technical Support

Ms Office 365

Data Migration

Group Policy

Microsoft Exchange Server

Windows Administration

Active Directory

Microsoft Office

Information Security

From

Nigeria

Member Since

Jan 12, 2024

My experience as a Microsoft Technical Support Engineer requires me to: Provide technical support to commercial and enterprise clients, with a focus on Microsoft Teams, Exchange Online, Identity and Access management, OneDrive for Business, Security and Compliance. Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot and resolve their needs. Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps. Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes. Refer to technical guidance to identify areas requiring expertise on different modules of a solution to resolve cases. Escalate complex cases to higher-level technical support as needed. I am a customer-centred individual who takes initiative and exceeds expectations. I have passion for solving complex technical issues, I am positive, adaptable, organized, creative, resourceful, curious, analytical, and a good team player.

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Provide technical support to commercial and enterprise clients, with a focus on Exchange Online, Identity and Access management, Security and Com...

7 Revisions

Delivery 1 day

100% Secure Payment100% Refund if not received as described

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