Training And Development Professional

I possess more than 5 years’ experience in Learning & Development and Customer Service for International Telecommunication & Sport Gaming companies – iSON Xperiences (MTN Nigeria) and KingMakers (BetKing). I have proven experience in content development, learning & development facilitation and coordination, coordination of product and services training and customer relationship management. • Experience working with a Learning Management System ( Moodle and Adobe Captivate Prime) • Experience in project management ( PMP & PRINCE 2) • Experience working independently, managing multiple concurrent projects, and driving initiatives in a cross-functional, fast-paced environment • Excellent working knowledge of Microsoft office 365, SharePoint, Sales force, Microsoft Power BI, CLM, Nokia CEM tool, and AVAYA applications for customer support, training delivery, data analysis and reporting • Experience in developing online and blended learning solutions - incorporating graphics, audio, video, and animation • Experience demonstrating effective needs analysis, project management, course development, and evaluation skills • Experience using standard publishing tools • Experience in virtual (instructor led, web-based), classroom course development and delivery