Supportguru
It Support/ Helpdesk Expert
Supportguru
From:
Nigeria
Member since:
March 4, 2021
Last seen:
3 yearsService Rates
| Hourly: | $13.62 | Daily: | $54.5 |
| Monthly: | $681.2 | Contract: | Available |
Skills
- Customer Support
- Account Management
- Active Directory
- Administrative Support
- Agile Project Management
- Cisco Certified Network Associate (CCNA)
- Computer Repair
- Digital Marketing
- Helpdesk
- SAP ERP
- IT Operations
- social media marketer
- Website Development
- Technical Support
- System Administration
- Social Media Optimization (SMO)
- Search Engine Optimization (SEO)
- Microsoft Windows Azure
Overview
It Support/ Helpdesk Expert
I have 5 years I.T Support experience and 5 years experience as head of I.T Helpdesk in Unilever Nigeria. Using different channels like email, chat, remote access, phone call, and social media channels to support users forthebest I.T experience. I optimize I.T operations for excellence in service delivery and cost effectiveness. You can reach out to me on +2348065750680 if you need my services.
Education / Certificates
Computer Engineering | Enugu State University Of Science And Technology
2003 | 2008
Employment History
Head Of I.t Helpdesk | Unilever Nigeria
March, 2015 - October, 2020
1. Heads the daily operations of the I.T helpdesk 2. In charge of the I.T Store/inventory 3. 2nd level of escalation 4. Ensures all I.T Services are available 5. Supervises quality of service delivered by the I.T Engineers 6. Helps the IT Manager in stock procurement decisions
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