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It Support/ Helpdesk Expert


It Support/ Helpdesk Expert

I have 5 years I.T Support experience and 5 years experience as head of I.T Helpdesk in Unilever Nigeria. Using different channels like email, chat, remote access, phone call, and social media channels to support users forthebest I.T experience. I optimize I.T operations for excellence in service delivery and cost effectiveness. You can reach out to me on +2348065750680 if you need my services.

Education / Certificates

Computer Engineering | Enugu State University Of Science And Technology

2003 | 2008

Employment History

Head Of I.t Helpdesk | Unilever Nigeria

March, 2015 - October, 2020

1. Heads the daily operations of the I.T helpdesk 2. In charge of the I.T Store/inventory 3. 2nd level of escalation 4. Ensures all I.T Services are available 5. Supervises quality of service delivered by the I.T Engineers 6. Helps the IT Manager in stock procurement decisions

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