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Director of Operations/HR MANAGER
It has been so fantastic, even though that in the beginning of my profession, I found it so difficult but with little naturally personified motivation which ignited my motive towards doing the job in reality but also with less e-mechanism and the joy o found in doing it then, metamorphosed to what I can call EXPERTISE EXPERIENCES In my today's professional responsibilities as a business personnel. In other words, do not never allow persecution, insult, rejection, embarrassment, name callings and frustration in your job lead you to discontinue your passion for the work, rather, do have it in mind that you have a goal, you have drive and motive to be successful in all your ways and pursuit. Learning process isn't an easy task, it consists alot humiliation and disrespectfulness or even insult but all these should be seeing and tools to finish and empower you to face future task and become who you intend to become on that field of yours.
- Managing current Sportsbook and Casino Operations for betfirst.be in Malta and Brussels. - Responsible for the day-to-day management of the department to ensure it meets its financial, operating and performance objectives. Set up of KPI’s, SLAs through every operation unit. - Operations under my supervision: CS, VIP Management, CRM, ATL Marketing, SoMe. AML, RG. - Analyze market and regulatory requirements. Implement regulatory practices and maintain a compliance framework covering relevant legislative and business risks. - Maintain and seek new strong relationships/agreements with third parties. - Set up of the whole new Maltese Operations in the Malta Offices in 2019. - Participation and counseling in digital acquisition monthly meetings. - Reporting directly to the CEO.
Customer experience and operations
I have ample experience within the operation and customer care and have build teams to service a customer base of more than 20 000 customers. I have a key understanding of Quality assurance, implementing KPIs, and building a team that is highly motivated to reach business goals. I also build reports that will help the exco team understand what is happening in their business and how the company can improve customer experience and culture throughout the organization.
Intrested I am a professional web designer and developer having more than 4 years of experience in PHP CMS Magento, Wordpress. I am also good as a front-end developer. Here's my past experience with Ecommerce: https://www.bioresurge.in https://www.crimsouneclub.com https://www.thenaturalwash.com https://www.ozelfashion.com https://www.purafem.com https://www.labtiger.com https://www.svgraphicssolutions.com I can assure you 100% that we are fully capable of execution of any level of task/project based on the skill required. Let me know when are you available for initial 15-30 minutes discussion (free of charge) so we can discuss the requirement in detail and I can walk you through the mentioned systems to acquire your trust in my skills Besides that, I am ready to go through any test or sample task you assign to acquire your trust. Thanks
Call Centre Quality Assurance Manager
I have 8 years experience in customer service, business development , learning and development. I currently work as a Quality Asaurance Manager at Bfree where I manage the Quality Assurance team and ensure that client's service standards are met. I am also responsible for determining, negotiating and agreeing on quality procedures, standards and specifications.
IT Support Support
Dynamic Service Support Professional with over 4 years of experience managing Customers, providing solutions to customer issues, administration, and finance. Additional skills include troubleshooting, data management, Azure billing analysis and Business Administration, project management, and driving timelines to meet goals. seeking to obtain a challenging and rewarding position with opportunity for growth and advancement within customer support and Administrative capacity or related field, where I can utilize my education, training, and experience.
Professional Web developer with 5+ years
I have 5+ years of professional web development experience. I believe in 100% excellence when doing my job, and this is what I have employed as a web developer in modifying, improving and building websites. I have spent several years working across different web technologies, creating websites for a number of employers and clients. During my period of experience, I have become fully proficient in these different software and programming tools: * HTML * CSS * PHP * MySQL * WordPress * Etc I am confident that I have advanced skills to create innovative web-based solutions of any type. A few of the websites I recently developed include the following: * Nouncehub.com * RecyclePoints.com (I developed this as an employee of the company). * Rectorcaresfoundation.com * ...and a host of others I would welcome an opportunity to discuss how I fit into any role.