Gambling/igaming Professional

- Managing current Sportsbook and Casino Operations for betfirst.be in Malta and Brussels. - Responsible for the day-to-day management of the department to ensure it meets its financial, operating and performance objectives. Set up of KPI’s, SLAs through every operation unit. - Operations under my supervision: CS, VIP Management, CRM, ATL Marketing, SoMe. AML, RG. - Analyze market and regulatory requirements. Implement regulatory practices and maintain a compliance framework covering relevant legislative and business risks. - Maintain and seek new strong relationships/agreements with third parties. - Set up of the whole new Maltese Operations in the Malta Offices in 2019. - Participation and counseling in digital acquisition monthly meetings. - Reporting directly to the CEO.