Exchange Online/ Dynamics 365 F&o

• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support. • Provide customer-facing product engineering support for Office365 • Provide real-time client support for faster resolution of cases • Assist customers with migrating of Exchange from on-premises to O365 applications to the cloud. • Deliver technical process timely documentation of customer support scenarios • Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives. • A focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program. • Solid understanding of client/server, networking, and Internet technologies fundamentals.