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johann
Johann

Customer Experience And Operations

johann
Johann
From:
South Africa
Member since:
September 21, 2021
Last seen:
1 year ago
Service Rates
Hourly: $∞ Daily: $∞
Monthly: $∞ Contract:Available
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Customer Experience And Operations

I have ample experience within the operation and customer care and have build teams to service a customer base of more than 20 000 customers. I have a key understanding of Quality assurance, implementing KPIs, and building a team that is highly motivated to reach business goals. I also build reports that will help the exco team understand what is happening in their business and how the company can improve customer experience and culture throughout the organization.

Education / Certificates

In Progress | Regent Business School

2020 | 2021

Business management

Employment History

Head Of Customer Care | South African Digital Villages

July, 2020 - Till Date

Business manangement

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