Customer Experience And Operations
I have ample experience within the operation and customer care and have build teams to service a customer base of more than 20 000 customers. I have a key understanding of Quality assurance, implementing KPIs, and building a team that is highly motivated to reach business goals. I also build reports that will help the exco team understand what is happening in their business and how the company can improve customer experience and culture throughout the organization.
Education / Certificates
In Progress | Regent Business School
2020 | 2021
Head Of Customer Care | South African Digital Villages
July, 2020 - Till Date