Jennz
Call Centre Quality Assurance Manager
Jennz
From:
Nigeria
Member since:
August 17, 2021
Last seen:
2 yearsService Rates
| Hourly: | $15 | Daily: | $32 |
| Monthly: | $2,640 | Contract: | Available |
Skills
- Account Management
- Active Listening
- Administrative Support
- Analytics
- Chat Support
- Compliance
- Customer Service
- Customer Support
- Data Analytics
- Employee Training
- Interviewing
- Management Skills
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Operations Management
- QA Management
- Quality Control
Overview
Call Centre Quality Assurance Manager
I have 8 years experience in customer service, business development , learning and development. I currently work as a Quality Asaurance Manager at Bfree where I manage the Quality Assurance team and ensure that client's service standards are met. I am also responsible for determining, negotiating and agreeing on quality procedures, standards and specifications.
Education / Certificates
Bsc Ed Accointing Education | University Of Benin
2007 | 2011
Employment History
Quality Assurance Manager | Bfree
November, 2020 - Till Date
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