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It Delivery Associate


It Delivery Associate

Frontend developer Zoho Cloud Software. Computer Hardware Repair and Installation. Computer Network Installation and Configuration. Social Media Management. E-Commerce Product Management. Website Design, Administration and Management (WordPress).

Education / Certificates Technology Education | University Of Ilorin, Ilorin, Kwara State

2014 | 2018

Employment History

It Delivery Associate | Tropic Dreams

January, 2020 - Till Date

• Integration of Cloud Services. • Setup Zoho Backend and Frontend (Zoho CRM, Cliq, SaleIQ, Socials, Inventory, Books, People, Campaign, Desk, Projects) • Manage a help desk tickets (IT Support Services). • Maintain the map of business processes to services, . • Ensuring team members are familiar with IT service delivery processes and best practices. Offering training as necessary. • Manage the on-boarding, end-user adds, edits and exiting of staff in terms of cloud service subscriptions. • Run compliance reports on cloud services users and usage.

It Officer | Public Complaints Commission

November, 2018 - October, 2019

nstallation and configuration of Computer Hardware operating systems and applications. • Installation and configuration of Computer Network (LAN/WLAN Network). • Monitor and maintain Computer Systems and Networks. • Troubleshoot System and Network problems, diagnosing and solving Hardware faults, replace parts as required. • Set up new users' accounts, email and profiles and deal with password issues. • Making sure all IT peripherals and devices are fully configured and are all in good working condition (e.g. switches, routers, scanners, printers, cables etc.). • Provide support, including procedural documentation and relevant reports.

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