Destroy the competition with gaming tips and tricks
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Customer Service Executive
Experienced customer executive with years of industry experience overseeing development in the betting industry, deliver exceptional customer service in the betting Industry for business growth Highly efficient personnel driven to contribute and add value to the achievement of the organization goals through excellent team work and also further my professional career. Skilled in planning and managing, Possesses excellent communication skills with effective customer service skills to strike business relationships. Highly organized, adaptable to change, flexible, multitasks and calm with a versatile supervisory skill to take on new roles. I also provide information about products and services, respond to customers complaint and ensuring that the customer's issues are resolved as soon as possible because customer's satisfaction is the ultimate goal for me.
- Managing current Sportsbook and Casino Operations for betfirst.be in Malta and Brussels. - Responsible for the day-to-day management of the department to ensure it meets its financial, operating and performance objectives. Set up of KPI’s, SLAs through every operation unit. - Operations under my supervision: CS, VIP Management, CRM, ATL Marketing, SoMe. AML, RG. - Analyze market and regulatory requirements. Implement regulatory practices and maintain a compliance framework covering relevant legislative and business risks. - Maintain and seek new strong relationships/agreements with third parties. - Set up of the whole new Maltese Operations in the Malta Offices in 2019. - Participation and counseling in digital acquisition monthly meetings. - Reporting directly to the CEO.