Support & IT
Say hello to IT support services and goodbye to service interruptions
62 results found
IT Support/ Helpdesk Expert
I have 5 years I.T Support experience and 5 years experience as head of I.T Helpdesk in Unilever Nigeria. Using different channels like email, chat, remote access, phone call, and social media channels to support users forthebest I.T experience. I optimize I.T operations for excellence in service delivery and cost effectiveness. You can reach out to me on +2348065750680 if you need my services.
IT/Network & Technical Support Engineer
In my IT/Network/Technical Support Manager role, i provide 1st level troubleshooting and repair via technical phone supports and emails to resellers and end users, i act as the network engineer between the network team on site and management team(giving feedback to management regarding any network related issues or down-time, create alerts (jira tickets) that identify and categorize the issue based on severity, alert type and other criteria, i perform specialized duties in support of Network planning, installation, testing, and deployment of hardware (router, switches, gateways, etc.) and applicable software, i also honed my abilities in monitoring and maintaining the computer systems and networks within the organization, responsible for day to day monitoring of networked systems and software, hardware and storage components, maintaining equipment database and records, providing field support and installation, and providing online customer support, Installing and configuring computer systems, diagnosing hardware/software faults(laptops/desktops, switches, routers, mifis, repeaters/network extenders), i keep a watchful eye over end nodes, taking preventative reporting steps to ensure many issues do not occur, responsible for supporting remote monitoring and management software, monitors infrastructure health, security and capacity on a clients environment, I am also responsible for monitoring with a view to capture availability/performance/capacity metrics of customers sites, solving technical problems by performing functional testing of user equipment from the warehouse to ensure that the devices are performing optimally prior to selling to customers, LAN / WAN Network design, I carryout Technical Training for staff and customers and sometimes involve in system integrations and other assigned duties as applicable and instructed by line manager or management and I also ensure that no under-performing device is sold to a customer, I provide professional and effective technical support to the sales team to ensure that customer expectations are met particularly in terms of quality (experience) and timeliness in line with agreed SLAs, providing a solid foundation for this position. My communication, people-centric nature, and eagerness to please have afforded me excellent innovative and problem solving skills.
IT support officer
Motivated IT Support Technician seeks new position in a dynamic, growth-oriented company focus on cultivating exceptional customer experience and a positive work environment. With experiences handling network concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to details and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of department goals.
Head IT OPRATIONS
In brief I have done my B.E. Computer Engineering from Mumbai University and have +20 years experience as Head IT in IT/EDP department in CIASOFT, DCM TEXTILES LTD, AVANI TEXTILES LTD, BSM LTD and INTERFCE DESIGN & ASSOCITES PVT LTD. I have very good experience in IT Infrastructure management, Project management, software development, test, implement and support. I have successfully developed and implemented all ERP modules with cooperation of my IT team and have worked upon SAP ERP, Oracle 10g 11g, Windows/Linux OS Servers, email and data servers, computer hardware, networking LAN/WAN, data switches, routers, firewalls, data backup management, internet and things(websites and web technologies, lease lines), IT Budget, IT Policies etc. As I have very good experience in large industrial manufacturing domains like Textiles, Sugar, IT and developed myself as key team player in IT/EDP department in management, support, implementation and end-users support.
Google IT Support Professional Certified
I am a web developer with experience in developing web applications with ReactJS, Angular, and Laravel. I have also worked with mobile frameworks such as Ionic and Flutter. My skillset is not limited to the above tech stack. I am a fast learner and a team player as well. I recently got a Google IT Support Professional Certification and can work in Customer Support Roles too.
Security and Infrastructure Engineer
I have been in IT industry for over 10 years. I have managed network infrastructure and security, Written so many Java applications, I have experience in ISO certification processes, and security gap remediations, I am experienced in vulnerability assessment and penetration testing using diverse tools like qualys, acunetix, sonarqube, checkmax, OWASP zap, etc. I have managed enterprise application deployments for four different telecommunication companies in Aftrica; MTN, Globacom, Airtel and 9Mobile. I am very vast in infrastructure management and capacity planning.
I'm familiar with multiple programming languages, though most of my experience lies in python ,Django and I have also worked a fair amount with various types of databases. Mostly MySQL, but also some Oracle and even Microsoft Access, if we're counting that. My goal will always be to meet your needs and deadline.The competency of my work lies in working from start to end so as to bring your ideas to life.I treasure quality and delight in punctuality. I am flexible with my working hours and am happy to work closely with any existing freelancers you work with. I look forward to hearing from you
IT Service Project Manager
Experienced Project Manager with vast IT experience. Skills include computer engineering, analytical thinking, and creative problem-solving. Ability to apply customer service concepts to IT to improve the user experience for clients, employees, and administration. Seasoned digital marketing specialist with experience building and implementing strategies focused on content-driven SEO, email marketing, and Adwords largely for small to medium sized ecommerce sites. Had led small to medium teams to achieve sales and traffic increases of up to 68% within 9 months.
I'm a first class graduate of Electrical/Electronics Engineering, University of Ibadan who possesses a flare for Network and Cloud Infrastructure and an infectious enthusiasm for technological breakthroughs and sustainable solutions via Information Technology. I have internship experience with the Electronics/Telecoms Department of the International Airport, Lagos. I also have virtual internship experience with UNITeS Cisco Networking Academy in Lagos and I am certified as a Network Security Specialist by the International CyberSecurity Institute, UK. I'm also a Sound engineer and Music Producer. I have 2 years of experience working with MMC Recording Studio, Lagos. I produce instrumentals, record, Mix and Master.