Support & IT

Technical support engineer * Implement directory synchronization with directory * Plan security and compliance roles for Microsoft 365. * plan for Windows as a Service (WaaS) Enterprise solution * Implement access for external users of Microsoft 365 * plan the appropriate Windows 10 Enterprise deployment * Configure MFA for apps or users and report MFA utilization services, federation services, and Azure endpoints * Manage Access and Authentication. * Plan identity synchronization by using Azure AD * Manage Azure AD identities and Plan Azure AD identities. method and analyze upgrade readiness for Windows 10. Configure Azure AD application proxy. requirements. * Plan for Office 365 workload deployment, Identify hybrid workloads and Create B2B accounts Plan Office 365 Workloads and Applications. * Plan for Office online. * Plan for Office 365 Pro plus apps updates. * Configure application registration in Azure AD and * Manage Microsoft 365 subscription and tenant health. * Setup Microsoft 365 tenancy and subscription. * Plan Office 365 Pro plus deployment * Configure and review reports, including BI, OMS, and * Implement Microsoft 365 security and threat Microsoft 365 reporting. Manage User Identity and Roles. * Plan for Office 365 Pro plus connectivity. management * Manage domains and configure additional domains Design and Implement Microsoft 365 Services for * Perform bulk user management. * Manage role allocations by using Azure AD. * Implement Multi-Factor Authentication (MFA) * Implement Mobile Device Management (MDM). * Manage Microsoft 365 governance and compliance * Manage authentication and Design authentication method. Connect. * Implement Azure Information Protection (AIP)

I have 5 years I.T Support experience and 5 years experience as head of I.T Helpdesk in Unilever Nigeria. Using different channels like email, chat, remote access, phone call, and social media channels to support users forthebest I.T experience. I optimize I.T operations for excellence in service delivery and cost effectiveness. You can reach out to me on +2348065750680 if you need my services.

I'm a Microsoft certified M365 Technical support engineer who has a great experience in the field.

I have a great skill in all office applications and an expert in exchange online with 5 years of support experience with a great communication skill.

I'm an experienced Microsoft Support Engineer with over 3 years of experience supporting Microsoft partner to resolve Microsoft problems

I have over 8 years experience in the IT field and I intend to use this to assist your company to reach its organizational goals.

I have several working experience as a Microsoft Support Engineer (Exchange Enterprise Support) I hold a Bachelor of Technology (B.Tech) Hons. in Computer Engineering from a reputable university. Here are my areas of strength as a technical support engineer + Support Engineer for Microsoft Office 365 Consumer and Enterprise Clients + Active Directory Super-User + Cloud Computing and (VM) + Virtual Machines Support + LMI (Log Me In) Remote + Case Resolution Expert + Exchange & Mail flow Resolutions

I have 5+ work experience in administration, operation, account management, data management, customer service management, logistics, supply chain and procurement.

Resolves issues of global customer base of Microsoft 365 products and services (Microsoft Teams, Exchange Online, Outlook, Sharepoint, OneDrive, billing and commerce, licensing, Azure etc.) via email, phone or remote sessions. Updates knowledge base articles with working resolution steps. Set customer expectations and keeps customers on the loop about escalated cases. Reroute misrouted support requests. Takes customer experience satisfaction survey. Update check in list to manager for trainings to aid work efficiency and better performance. Mentor level one Technical Support Engineers till they get on to level two. Ensure throughput of five support requests taken in a day and five support requests closed in a day too.

Good day My name is Lebogang Mosetlho, I am currently employed as a Tier 2 Technician and my contracting is ending today, 30th August 2021 at IP Dimension in performing IT support duties, which include walk-in and remote support. On a daily, I ensure we meet SLA targets, engage third-party companies to perform outsourced duties, and update all tickets and the database of all the hardware we offer to onsite users but mostly remote support. Having previously worked as an onsite engineer. My strong points include remote support, desktop support, resource management, customer service, conflict resolution, applications support, and SLA management skills. Kindly find the attached CV and please note that I' am available immediately

Experienced Operations Support Technician with a strong passion for technology and excellent customer service. Skilled in Computer Networking, Network Security, Information Security Management and basic computer programming as well as Web and email hosting. Strong Information Technology professional with a Bachelor of Technology degree focused in Information Technology (Communication Networks) from Nelson Mandela University.

Experienced data analyst with a background in data labeling , willing to employ top class analytical and process management skill.

Ilook at Myself as a Multi-talented person with a Great Passion to be in a Challenging and Rewarding Position as an ICT Professional that will present opportunities to leverage Leading-edge Technology Resilience and Innovation in the ICT Field aligned to Strategic Business/Organization goals that provide for quick Market/Community responses. Equipped in relevant Skills in Analytical, Development, Design, and Leadership Skills. Passionate about Software Engineering, Networking, System Maintenance, Customer Support , Sales & Marketing Skills that Meet your Business/Organization/Company goals.

My name is Christian and I do have experience in resolving issues relating to Office 365 products like Outlook, Exchange, SharePoint, Teams, Onedrive. Having worked for a Microsoft partner for over 5 years I do believe I am a perfect fit for any of your Office 365 jobs

Results-driven IT professional with 2+ years’ experience as a Network Engineer & Technical Support Engineer adept at server database, troubleshooting, customer service, networking, system administration, security and resolving complex problems under pressure. Exhibits a dedication to meeting and exceeding clients expectations and requirements.

Studied computer Science and information Technology, helped with my skills as IT technician, Office 365 Support Engineer and System Administrator

Dynamic Service Support Professional with over 4 years of experience managing Customers, providing solutions to customer issues, administration, and finance. Additional skills include troubleshooting, data management, Azure billing analysis and Business Administration, project management, and driving timelines to meet goals. seeking to obtain a challenging and rewarding position with opportunity for growth and advancement within customer support and Administrative capacity or related field, where I can utilize my education, training, and experience.

I am a Linux system administrator with 5 years of Linux experience. I deploy and manage both Linux and Windows in Enterprise environments.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Providing technical support.

In my IT/Network/Technical Support Manager role, i provide 1st level troubleshooting and repair via technical phone supports and emails to resellers and end users, i act as the network engineer between the network team on site and management team(giving feedback to management regarding any network related issues or down-time, create alerts (jira tickets) that identify and categorize the issue based on severity, alert type and other criteria, i perform specialized duties in support of Network planning, installation, testing, and deployment of hardware (router, switches, gateways, etc.) and applicable software, i also honed my abilities in monitoring and maintaining the computer systems and networks within the organization, responsible for day to day monitoring of networked systems and software, hardware and storage components, maintaining equipment database and records, providing field support and installation, and providing online customer support, Installing and configuring computer systems, diagnosing hardware/software faults(laptops/desktops, switches, routers, mifis, repeaters/network extenders), i keep a watchful eye over end nodes, taking preventative reporting steps to ensure many issues do not occur, responsible for supporting remote monitoring and management software, monitors infrastructure health, security and capacity on a clients environment, I am also responsible for monitoring with a view to capture availability/performance/capacity metrics of customers sites, solving technical problems by performing functional testing of user equipment from the warehouse to ensure that the devices are performing optimally prior to selling to customers, LAN / WAN Network design, I carryout Technical Training for staff and customers and sometimes involve in system integrations and other assigned duties as applicable and instructed by line manager or management and I also ensure that no under-performing device is sold to a customer, I provide professional and effective technical support to the sales team to ensure that customer expectations are met particularly in terms of quality (experience) and timeliness in line with agreed SLAs, providing a solid foundation for this position. My communication, people-centric nature, and eagerness to please have afforded me excellent innovative and problem solving skills.