Support & IT
Say hello to IT support services and goodbye to service interruptions
78 results found
Software, Graphics & UI/UX Designer
I have several working experience as a Microsoft Support Engineer (Exchange Enterprise Support) I hold a Bachelor of Technology (B.Tech) Hons. in Computer Engineering from a reputable university. Here are my areas of strength as a technical support engineer + Support Engineer for Microsoft Office 365 Consumer and Enterprise Clients + Active Directory Super-User + Cloud Computing and (VM) + Virtual Machines Support + LMI (Log Me In) Remote + Case Resolution Expert + Exchange & Mail flow Resolutions
Technical Support Engineer
Resolves issues of global customer base of Microsoft 365 products and services (Microsoft Teams, Exchange Online, Outlook, Sharepoint, OneDrive, billing and commerce, licensing, Azure etc.) via email, phone or remote sessions. Updates knowledge base articles with working resolution steps. Set customer expectations and keeps customers on the loop about escalated cases. Reroute misrouted support requests. Takes customer experience satisfaction survey. Update check in list to manager for trainings to aid work efficiency and better performance. Mentor level one Technical Support Engineers till they get on to level two. Ensure throughput of five support requests taken in a day and five support requests closed in a day too.
Good day My name is Lebogang Mosetlho, I am currently employed as a Tier 2 Technician and my contracting is ending today, 30th August 2021 at IP Dimension in performing IT support duties, which include walk-in and remote support. On a daily, I ensure we meet SLA targets, engage third-party companies to perform outsourced duties, and update all tickets and the database of all the hardware we offer to onsite users but mostly remote support. Having previously worked as an onsite engineer. My strong points include remote support, desktop support, resource management, customer service, conflict resolution, applications support, and SLA management skills. Kindly find the attached CV and please note that I' am available immediately
Experienced Operations Support Technician with a strong passion for technology and excellent customer service. Skilled in Computer Networking, Network Security, Information Security Management and basic computer programming as well as Web and email hosting. Strong Information Technology professional with a Bachelor of Technology degree focused in Information Technology (Communication Networks) from Nelson Mandela University.
System Administrator @ Asarco - Amarillo Copper Refinery from May 2019 - Present. Site Administrator for TEKSystems @ Asarco - Amarillo Copper Refinery from August 2017 - May 2019. Special Applications Programmer @ Rusty's Weigh Scales & Service from Jan 2017 - Aug 2017. Project Manager @ Responsive Services International from May 2015 - August 2016.
Cloud Administrator|Azure|AWS |Developer
Ilook at Myself as a Multi-talented person with a Great Passion to be in a Challenging and Rewarding Position as an ICT Professional that will present opportunities to leverage Leading-edge Technology Resilience and Innovation in the ICT Field aligned to Strategic Business/Organization goals that provide for quick Market/Community responses. Equipped in relevant Skills in Analytical, Development, Design, and Leadership Skills. Passionate about Software Engineering, Networking, System Maintenance, Customer Support , Sales & Marketing Skills that Meet your Business/Organization/Company goals.
Network Admin and Technical Support
Results-driven IT professional with 2+ years’ experience as a Network Engineer & Technical Support Engineer adept at server database, troubleshooting, customer service, networking, system administration, security and resolving complex problems under pressure. Exhibits a dedication to meeting and exceeding clients expectations and requirements.
IT Support Support
Dynamic Service Support Professional with over 4 years of experience managing Customers, providing solutions to customer issues, administration, and finance. Additional skills include troubleshooting, data management, Azure billing analysis and Business Administration, project management, and driving timelines to meet goals. seeking to obtain a challenging and rewarding position with opportunity for growth and advancement within customer support and Administrative capacity or related field, where I can utilize my education, training, and experience.
Network Center Engineer
In keeping with your requirements. My proficiency includes demonstrated expertise in networking, good knowledge of Pc/Lan operating systems, TCP/IP, vpn firewall, network traffic capture and analysis solutions and a profound knowledge of the internet and online security, including Linux, Cisco, Juniper and Huawei command line knowledge. I provide services such as Cyber security as a service awareness training, System Administration and project management, and technical customer service support. My accomplishments with my current employer are derived from my exceptional interpersonal and communication skills and strong work ethic. I am optimistic that this position will allow me to utilize my experience, skills and attributes.