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Support & IT

Say hello to IT support services and goodbye to service interruptions

85 results found

Technical support Engineer


Technical support engineer * Implement directory synchronization with directory * Plan security and compliance roles for Microsoft 365. * plan for Windows as a Service (WaaS) Enterprise solution * Implement access for external users of Microsoft 365 * plan the appropriate Windows 10 Enterprise deployment * Configure MFA for apps or users and report MFA utilization services, federation services, and Azure endpoints * Manage Access and Authentication. * Plan identity synchronization by using Azure AD * Manage Azure AD identities and Plan Azure AD identities. method and analyze upgrade readiness for Windows 10. Configure Azure AD application proxy. requirements. * Plan for Office 365 workload deployment, Identify hybrid workloads and Create B2B accounts Plan Office 365 Workloads and Applications. * Plan for Office online. * Plan for Office 365 Pro plus apps updates. * Configure application registration in Azure AD and * Manage Microsoft 365 subscription and tenant health. * Setup Microsoft 365 tenancy and subscription. * Plan Office 365 Pro plus deployment * Configure and review reports, including BI, OMS, and * Implement Microsoft 365 security and threat Microsoft 365 reporting. Manage User Identity and Roles. * Plan for Office 365 Pro plus connectivity. management * Manage domains and configure additional domains Design and Implement Microsoft 365 Services for * Perform bulk user management. * Manage role allocations by using Azure AD. * Implement Multi-Factor Authentication (MFA) * Implement Mobile Device Management (MDM). * Manage Microsoft 365 governance and compliance * Manage authentication and Design authentication method. Connect. * Implement Azure Information Protection (AIP)

IT/Network & Technical Support Engineer


In my IT/Network/Technical Support Manager role, i provide 1st level troubleshooting and repair via technical phone supports and emails to resellers and end users, i act as the network engineer between the network team on site and management team(giving feedback to management regarding any network related issues or down-time, create alerts (jira tickets) that identify and categorize the issue based on severity, alert type and other criteria, i perform specialized duties in support of Network planning, installation, testing, and deployment of hardware (router, switches, gateways, etc.) and applicable software, i also honed my abilities in monitoring and maintaining the computer systems and networks within the organization, responsible for day to day monitoring of networked systems and software, hardware and storage components, maintaining equipment database and records, providing field support and installation, and providing online customer support, Installing and configuring computer systems, diagnosing hardware/software faults(laptops/desktops, switches, routers, mifis, repeaters/network extenders), i keep a watchful eye over end nodes, taking preventative reporting steps to ensure many issues do not occur, responsible for supporting remote monitoring and management software, monitors infrastructure health, security and capacity on a clients environment, I am also responsible for monitoring with a view to capture availability/performance/capacity metrics of customers sites, solving technical problems by performing functional testing of user equipment from the warehouse to ensure that the devices are performing optimally prior to selling to customers, LAN / WAN Network design, I carryout Technical Training for staff and customers and sometimes involve in system integrations and other assigned duties as applicable and instructed by line manager or management and I also ensure that no under-performing device is sold to a customer, I provide professional and effective technical support to the sales team to ensure that customer expectations are met particularly in terms of quality (experience) and timeliness in line with agreed SLAs, providing a solid foundation for this position. My communication, people-centric nature, and eagerness to please have afforded me excellent innovative and problem solving skills.

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