Customer Care

I attend to customers need and make them make a buying decision also making sure i retain both old and new customers

In my role as a Customer Service Officer, I have accumulated extensive professional experience over the years. This journey has been characterized by a commitment to excellence, adaptability, and a customer-centric approach. I have consistently provided top-notch support to customers, serving as the frontline of communication between the organization and its clients. My ability to empathize, actively listen, and address customer concerns has allowed me to build strong, trust-based relationships. I've resolved a myriad of issues, from technical inquiries to billing discrepancies, always ensuring customer satisfaction and retention. Adapting to evolving technologies and communication channels, I've excelled in both traditional and digital customer service environments. Whether it's handling phone calls, emails, chat support, or social media interactions, I've maintained a consistent standard of service. I've also played a pivotal role in training and mentoring new customer service representatives, sharing my knowledge and fostering a culture of excellence within the team. This not only enhances the overall performance but also contributes to employee growth and development. My dedication to continuous improvement and staying updated with industry trends has allowed me to implement innovative solutions and optimize workflows for more efficient service delivery. In summary, my professional journey as a Customer Service Officer reflects a strong commitment to customer satisfaction, team development, and a passion for delivering exceptional service.

I'm an Advanced diploma holder in French language and Diploma holder in Office technology management (Secretarial studies). Working hybrid as a Sales Associate with Teal Harmony an interior design firm, worked as a Customer Service Representative for 1 year 6 months at Afritech Digital a tech and real estate firm and also worked with Ultravantage Solutions as a Sales Associate.

I am a dedicated and results-driven customer service and Operations manager with over 2 years of experience in delivering exceptional customer support and ensuring client satisfaction. Adept at building strong customer relationships and resolving complex issues efficiently. Proven ability to handle high-volume inquiries while maintaining a positive and professional demeanor. As an operations manager I have had to handle several projects from initiation to completion. I am currently on the journey to get my professional project management certificate. My strategic mindset, keen analytical skills, and ability to translate customer insights into innovative solutions position me to excel in project/product management. Committed to delivering value to both customers and the organization, I am eager to apply my operational expertise to create and manage exceptional products that drive growth and success.

In my 5 years of experience in the customer service field, I have developed a strong foundation in understanding and addressing the diverse needs of customers. Here are some highlights of my professional journey: Turbham Limited/Freight Broker/Dispatch: In my role as Freight Broker/Dispatch and Customer care at Turbham Nigeria Limited, I was responsible for Liaison between shippers and carriers of freights. I also served as the intermediary between my company and the two parties, ensuring the safe carriage and delivery of freights. I performed Customer service tasks like handling inquiries, resolving issues, and ensuring customer satisfaction. During my tenure, I consistently received positive feedback from customers and colleagues for my professionalism, empathy, and ability to exceed expectations. [Turbham Limited(Glutality Health Care Florida USA/Customer Management Specialist: Before that, I served as a Customer Management Specialist and Intake specialist for our client Glutality Health Care, where I handled 20+ patients daily, serving as an intermediary between healthcare providers, insurance companies and the patients. I was able to listen attentively to these patients and entered their health information correctly. I also implemented new procedures to improve efficiency by developing cordial relationships with these patients, thereby, registering 7 - 10 patients daily above my daily targets of 5 patients. For this, I got an outstanding performance and was promoted to Team Lead. Guest Service Agent: In addition to my professional roles, I have also served as a Guest service agent, virtual assistant, and volunteer work with Turbo Medics as an intake specialist.

I'm your Customer Support Oasis and Virtual Ally! A result-driven professional with a proven track record of driving success in customer support with a knack for delivering outstanding support and optimizing team performance. With a Bachelor's degree in Psychology and three years in the field, I'm dedicated to delivering exceptional service and driving team success. Proficient in platforms like Intercom and Slack, I consistently exceed service targets, maintaining a 95% CSAT and 100% SLA. As Shift Manager, I effectively lead teams to surpass daily goals and ensure seamless operations. I also offer a wide range of administrative support services tailored to your unique needs. From managing calendars and scheduling appointments to handling email correspondence and conducting research, I've got you covered. With precise attention to detail and a knack for organization, I'll streamline your workflow and boost efficiency. My adaptable nature and positive demeanor make me a valuable asset to any team. I'm excited to leverage my skills to contribute to your organization's success.

I have 8 years of experience as a manager in customer service, dealing with customers in person, over the phone or via email.

I am a problem solver. I have acquired a bachelor's degree in Mathematics. I am a visual artist. I have a certificate in soft skills with jobberman. I also have a certificate in customer service management. I am proficient with Microsoft office word, basic knowledge with excel and PowerPoint.

I am a customer Service Professional with over 2 years experience in offering phone, chat and email support to customer. In my previous customer service role, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.