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Customer Care

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CHIAMAKA

CUSTOMER SERVICE OFFICER

CHIAMAKA

In my role as a Customer Service Officer, I have accumulated extensive professional experience over the years. This journey has been characterized by a commitment to excellence, adaptability, and a customer-centric approach. I have consistently provided top-notch support to customers, serving as the frontline of communication between the organization and its clients. My ability to empathize, actively listen, and address customer concerns has allowed me to build strong, trust-based relationships. I've resolved a myriad of issues, from technical inquiries to billing discrepancies, always ensuring customer satisfaction and retention. Adapting to evolving technologies and communication channels, I've excelled in both traditional and digital customer service environments. Whether it's handling phone calls, emails, chat support, or social media interactions, I've maintained a consistent standard of service. I've also played a pivotal role in training and mentoring new customer service representatives, sharing my knowledge and fostering a culture of excellence within the team. This not only enhances the overall performance but also contributes to employee growth and development. My dedication to continuous improvement and staying updated with industry trends has allowed me to implement innovative solutions and optimize workflows for more efficient service delivery. In summary, my professional journey as a Customer Service Officer reflects a strong commitment to customer satisfaction, team development, and a passion for delivering exceptional service.
Efighi

Customer Service Professional

Efighi

In my 5 years of experience in the customer service field, I have developed a strong foundation in understanding and addressing the diverse needs of customers. Here are some highlights of my professional journey: Turbham Limited/Freight Broker/Dispatch: In my role as Freight Broker/Dispatch and Customer care at Turbham Nigeria Limited, I was responsible for Liaison between shippers and carriers of freights. I also served as the intermediary between my company and the two parties, ensuring the safe carriage and delivery of freights. I performed Customer service tasks like handling inquiries, resolving issues, and ensuring customer satisfaction. During my tenure, I consistently received positive feedback from customers and colleagues for my professionalism, empathy, and ability to exceed expectations. [Turbham Limited(Glutality Health Care Florida USA/Customer Management Specialist: Before that, I served as a Customer Management Specialist and Intake specialist for our client Glutality Health Care, where I handled 20+ patients daily, serving as an intermediary between healthcare providers, insurance companies and the patients. I was able to listen attentively to these patients and entered their health information correctly. I also implemented new procedures to improve efficiency by developing cordial relationships with these patients, thereby, registering 7 - 10 patients daily above my daily targets of 5 patients. For this, I got an outstanding performance and was promoted to Team Lead. Guest Service Agent: In addition to my professional roles, I have also served as a Guest service agent, virtual assistant, and volunteer work with Turbo Medics as an intake specialist.

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