Administrative Officer

I have worked as a customer service representative in an IT firm where I was able to manage customers, utilize customer personas to ensure excellent customer experience and satisfaction. As an administrative Officer, I was able to manage accounts,reconcile receipts,track payments and facilitate disbursement of funds appropriately. Also, I was able to accomplish fund optimisation, through proper management of procurement processes. Furthermore, I have been able to achieve proper management of facility through initiating ideas and delivering quality evaluation for better work procedures.