It Support Officer
Motivated IT Support Technician seeks new position in a dynamic, growth-oriented company focus on cultivating exceptional customer experience and a positive work environment. With experiences handling network concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to details and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of department goals.
Education / Certificates
Electrical Electronics | Ambrose Alli University
2011 | 2016
Employment History
It Support Officer | Heritage Bank Limited
July, 2019 - Till Date
Computer Hardware Maintenance Installation of Windows Operating Systems. Office 365 Support Printers Installation and maintenance Setting up new and existing user account Configure Computers to Communicate on a Network. Extensive support to users in a windows Active Directory Installation and Configuration of wireless Access point to an already existing network Core banking and General application support Cable management. CISCO IP Phones Installation, Maintenance and troubleshooting Extensive support in Microsoft windows and the office suite products Adding new and existing users to a domain Maintenance and Troubleshooting of Local Area Network (LAN) Talking to staff or client through a series of Action, either-face to face or over the telephone, to help resolve issues.