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danielakandu
Danielakandu

Technical Support Engineer

danielakandu
Danielakandu
From:
Nigeria
Member since:
September 7, 2021
Last seen:
1 year ago
Service Rates
Hourly: $∞ Daily: $∞
Monthly: $∞ Contract:Available
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Technical Support Engineer

Resolves issues of global customer base of Microsoft 365 products and services (Microsoft Teams, Exchange Online, Outlook, Sharepoint, OneDrive, billing and commerce, licensing, Azure etc.) via email, phone or remote sessions. Updates knowledge base articles with working resolution steps. Set customer expectations and keeps customers on the loop about escalated cases. Reroute misrouted support requests. Takes customer experience satisfaction survey. Update check in list to manager for trainings to aid work efficiency and better performance. Mentor level one Technical Support Engineers till they get on to level two. Ensure throughput of five support requests taken in a day and five support requests closed in a day too.

Education / Certificates

Computer Science | Michael Okpara University Of Agriculture Umudike

2010 | 2016

Employment History

O365 Support Officer | Baraht Holdings

March, 2017 - July, 2020


Technical Support Engineer - Microsoft 365 Concierge Ambassador | Tek Experts

September, 2020 - Till Date

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