Virtual Assistant / 1 Year Experience
Certified Digital Marketer UDEMY Content writer Virtual Assistant
Education / Certificates
Mass Communication | Abia State University
2014 | 2018
Mass communication comprises of advertising, public relations, journalism, broadcasting.
Employment History
Customer Service Representative | Bohairs Extension And Accessories
July, 2018 - Till Date
Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.