Microsoft 365 Administration
Work as a member of a team that supports and proffer solution to exchange online and exchange hybrid related issues . Has basic knowledge of network configuration and troubleshooting.
Education / Certificates
B.sc Microbiology/biochemistry | University Of Nigeria
2008 | 2012
It Support Engineer | Tek-experts
undefined, 2020 - Till Date
Work as a member of the enterprise exchange online support team. Help resolve customer issues in hybrid and cloud exchange environment. Meet the individual and team KPI on customer satisfaction. Resolve customer issues quickly, through personal research and team collaboration, to avoid large case backlogs. Educate customers, when necessary, on how licensing works in office 365. Work as a member of a team whose aim is to achieve optimal customer satisfaction.